Questions, answered

Service Bros turns a venue into a single presence on WhatsApp. One number, powered by one of the market's most advanced AI agents, answers for every outlet and department inside a mall, hospital, airport, office or campus — guests save it or scan a QR once, then discover, order, pay, book and come back, all in plain language with no app.

No. Food courts are our launch focus, but the same presence handles whatever a venue offers: in a mall, discovery, shopping and loyalty across every store; in a hospital, appointments, pharmacy, labs, the food court, meals and billing; in an airport, ordering from the food outlets, retail, live flight info and grievances.

No. Everything happens inside WhatsApp, which they already use every day, nothing to install, sign up for, or update.

Any place people gather, order or wait, corporate offices, malls and food courts, movie theatres, hospitals, campuses, stadiums, airports and hotels. The same scan → chat → serve flow adapts to how each venue works and the services it offers.

Usually within a few days. We set up your WhatsApp number, connect each outlet via its POS/API or a console we provide, place your QR codes, and a Service Bros coordinator supports the rollout on the ground.

Pricing is a flat fee with no percentage commission, quoted to your venue's size and volume. Start with a single outlet on the Starter plan or roll out across a campus with Enterprise — book a demo and we'll put together a quote.

No. Where aggregators take 18 to 35% of every order, Service Bros charges a flat fee that never grows with your ticket size, so your margin stays yours as the bill goes up.

Standard payment-gateway fees and WhatsApp's own messaging costs apply, as they would for any business on WhatsApp. We keep these transparent and factor them into custom plans.

When a guest arrives at a mall, office or campus they often don't know what's there. A single scan lets them browse every outlet on site and order from any of them, so you get discovered, not just re-ordered from.

Never. Once a guest has ordered, your outlet lives on their WhatsApp permanently. Their next order is just a message, no QR, no app, no re-onboarding.

You do. Customer numbers, order history and preferences belong to your outlet, not to an aggregator sitting in the middle.

Yes, two ways. Option A: we integrate via API with the POS or system each outlet already runs (for example Petpooja, or a hospital's HIS, pharmacy POS and LIS), so orders land on the screens staff know. Option B: where there's no system to connect, we provide a plug-and-play Service Bros console or tablet, ready from day one.

Yes. Every rollout gets a Service Bros coordinator with live dashboard access — a human safety net who watches orders in real time, steps in on anything running late, and coordinates with outlets on the floor so service keeps moving.

It's built around the DPDP Act 2023. Consent is captured and logged when a guest first opts in, they can opt out anytime, and data is held under a defined retention policy.

Through a secure, licensed payment gateway that settles directly to each outlet's own merchant account. Service Bros stores payment status and references only, never card details.

Yes. A guest can reply "STOP" at any time and all further messages from that outlet are halted immediately.

Never. The assistant is clinically safe by design: it books, queues, connects, delivers and takes payment, but it does not diagnose, advise or prescribe. A human doctor is always in the loop for care, and if a patient signals distress the bot surfaces human help and the right helpline rather than handling it clinically.